Employees on the phone or at the front desk are a large influence in the citizens’ ratings. This is why they needed to be trained and skilled in serving the customers as best as they can, in this day and age.
In this case study you'll read how the Town Hall of Gennep has experienced the training ‘Excellent service’, and to what results it has lead. We talked about this with Customer Contact Centre Manager Henrie Janssen.
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