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You know in which areas you want to develop the communication level of your employees. We gathered the related communication skills. Help your managers develop their style of leadership, improve your sales teams by making them convincing speakers or help your students improve their research by effectively training underlying soft skills. Let us create your online training content, or get started right away using generic training programs.

Our online training programs include a consecutive combination of awareness, realistic exercises and objective measurement. They may be preceded by a scan identifying the communication strengths of your employees within a particular area. We distinguish nine areas with related communication skills, but we can always broaden the scope if required. Get in touch if you are looking for other soft skills!

Communication strengths in Teams

Communication Strengths in Teams

How well does your employee communicate with his colleagues? A valued team member contributes positively to discussions, prevents ambiguity and masters agile communication.

  • Giving feedback
  • Empathic communication
  • Listening and summarizing
  • Probing questions
  • Agile communication
  • Setting SMART goals
  • Discussing
  • Meeting techniques




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communication strengths in leadership

Communication Strengths in Leadership

Which leadership skills do your managers possess, and which can they develop? Help them coach their team, conduct effective conversations and more.

  • Appraisal and assessment interview
  • Bad news conversation
  • Employment conditions interview
  • Situational leadership
  • Appreciative inquiry
  • Giving feedback
  • Listening, Summarizing, Asking
  • Discussing
  • Leading a discussion
  • Performance management
  • Influencing
  • Coaching
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communication strengths in hr

Communication Strengths in HR

Have your HR staff been adequately trained to make sure they are having the right conversations? Discover which techniques they can improve to make your employees more productive and happy.

  • Appraisal and assessment interview
  • Bad news conversation
  • Employment conditions interview
  • STAR technique
  • Scaling technique
  • Quickscan
  • Interview interventions
  • Listening, Summarizing, Asking
  • Recognizing pitfalls in selection interviews


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communicatieve vaardigheden in sales

Communication Strengths in Sales

A modern sales process requires a wide range of soft skills, from an initial pitch through targeted questions and negotiation to closing the deal. To what extent does your team posess them?

  • Product pitching
  • Organization pitching
  • Listening, Summarizing, Asking
  • (Exploratory) negotiating
  • Consultative selling
  • Customer focus
  • Influencing
  • Objection handling
  • Closing


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klantcontact vaardigheden

Communication Strengths in Customer Contact

Optimal customer contact occurs when different communication skills are used at the right time. Do your employees effectively deal with different types of customers and complaints?

  • Dealing with emotional frustration by using the AHA technique
  • Dealing with aggression via the ABC method
  • Welcoming the customer
  • Phone and chat etiquette
  • Empathic communication
  • Clear communication
  • Managing expectations
  • Handling complaints
  • Dealing with special groups
  • Customer focus
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persoonlijke effectiviteit communicatieve vaardigheden

Communication Strengths in Personal Effectiveness

Personal effectiveness means that your employees are able to present themselves well, make contact easily and are able to handle different situations.

  • Personal branding
  • Presenting
  • Networking
  • Applying for a job
  • Persuasiveness
  • Targeted communication
  • Assertiveness
  • Influencing
  • Decision-making
  • Employment conditions interview
  • Non-violent communication

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communication strengths in consultancy

Communication Strengths in Consultancy

Your consultants possess the knowledge, but are they able to convincingly communicate and explain it?

  • Interviewing
  • Presenting
  • Influencing
  • Conflict management
  • Listening, Summarizing, Asking
  • (Exploratory) negotiating



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interculturele communicatieve vaardigheden

Communication Strengths in Intercultural Context 

Globalization has led to more communication between cultures, also within organizations themselves. Knowledge of culture-specific interaction creates understanding and increases effectiveness. Are your employees skilled in this?

  • Professional communication with people from different cultures.




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communication strengths in academia

Communication Strengths in Academia

While soft skills become more and more important, an increasing skill gap exists between individual students. Do they have the communication skills to conduct a good interview, or discuss and present their findings?

  • Interviewing skills
  • Presenting
  • Discussing
  • Networking
  • Teaching
  • Negotiating
  • Giving feedback on the content
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Users about our content

The questions are clear and recognizable. The exercises form a good preparation for the actual interviews.

Student

Looking at others conducting interviews shows me how others are going at it, which made me less nervous already.

Student

At first, I was a little nervous, but it is fantastic to see the impact that different reactions can sort!

Airline employee

It took some time getting used to seeing and hearing myself, but it made me more conscious about how and why I answer in specific ways.

Participant job interviews training

A clear overview and instructions, great acting and very useful tips!

Bank employee

When you first try it, it feels a little awkward, but you get used to it quickly. The situations are recorded in the showroom which makes it realistic and convincing, great!

Sales employee

I liked doing it, the situations are taken from actual practical experiences! I had to get used to the camera, though.

Bank employee

Trusted by

universiteit utrecht
deloitte
rabobank
praxis
coolblue
e-learning award